The Lancaster Hotel in Houston Privacy Policy
At The Lancaster Houston, the privacy and confidentiality of user information is
important. We are committed to maintaining the privacy and security of your user
information. We may update this policy from time to time, so please check here frequently.
The Lancaster Houston will not disclose identifiable user information to any third party
without consent.
The Lancaster Houston is committed to safeguarding your privacy while visiting the
hotel website, namely, www.thelancaster.com, (hereinafter all identified URLs are
collectively referred to as the "Site"). Our goal is to provide you with an Internet
experience that delivers the information, resources and services that are most relevant
to you. To achieve this goal, part of the operation of the Site includes the gathering
of certain types of information about Site users. Because we understand that your privacy
is important, we wish to explain the types of information we gather and the way in which
we use it. This Privacy Policy applies to the Site.
This Privacy Policy covers two types of information gathered at the Site, personal
and aggregated. The term "personal information" refers to data you voluntarily provide
in connection with use of the Site that identifies you and/or the company on whose
behalf you are accessing and using the Site. Personal information includes, e.g., data
submitted in connection with our services, such as your name, e-mail address, phone
number, company affiliation, physical address and/or certain other personal information.
The term "aggregated data" refers to general information regarding visitors and users of
the Site that relates to use of the Site, e.g., traffic patterns, number of visits to
certain pages, visits from other web sites or to third-party web sites linked to the
Site, use of particular services and interest in services, information or features
of the Site or other parties made available through or found at the Site.
What information is collected about you? How do we use it?
We take the utmost care to ensure that the personal information we obtain from you is
not used in a way that you may be unaware of or not agreeable to. You may wish to submit
an information request about our hotel, participate in one of our promotions or subscribe
to our e-mail or postal mail lists. In response, we may ask for information such as your
name and postal address. In the event you opt to provide us with this information, we will
only use it for the purpose specified by you at the bottom of the information gathering
form.
Information collected on the Site may be used to:
- Register you as a hotel guest
- Make reservations
- Enter your email in our promotions or sweepstakes
- Send marketing communications or surveys to you
- Respond to your questions or suggestions
- Improve the quality of your visit to our site
All forms will provide an opt-out button to allow you to choose not to participate in
hotel lists and future online marketing. In deciding whether or not to join such lists,
please note that they are only used for our hotel purposes or in joint promotions with a
hotel partner. We do not sell, rent or share any of your personal information with any
other party including any third-party joint promoters, nor use it for unapproved commercial
purposes. You may request to be removed from our lists at any time. All emails distributed
to our lists will contain easy, online access to unsubscribe.
Permission for Use
The Lancaster Houston may collect and use personal information that you submit at the
Site in any manner that is consistent with uses stated in this Privacy Policy or disclosed
elsewhere at the Site at the point you submit such personal information. At the time you
submit personal information or make a request, the intended use of the information you
submit will be apparent in the context in which you submit it and/or because the Site states
the intended purpose. By submitting personal information at the Site, you are giving your
consent and permission for any use that is consistent with uses stated in this Privacy Policy
or disclosed elsewhere at the Site at the point you submit such personal information, and
such consent will be presumed by The Lancaster Houston, unless you state otherwise at the
time you submit the personal information. Please do not request any such communications on
behalf of an individual or company if you are not authorized to make the request.
Secure Reservations
If you decide to make an online reservation at the Site, you will be linked to a reservation
interface called iHotelier. While it appears to be part of our site, iHotelier is in fact
provided by a third party and is governed by its privacy practices. We understand that security
remains the primary concern of online consumers and have chosen iHotelier carefully. iHotelier
along with its subsidiaries or affiliated companies ("iHotelier "), is committed to safeguarding
your privacy and upholding the highest levels of information security. To that end, the company
adheres to the strictest consumer privacy guidelines and uses state-of-the-art security technology
to protect any information you provide to and through iHotelier.
Protecting your information
We would like our Site visitors to feel confident about using the Site to plan their visit to
our hotel, so The Lancaster Houston is committed to protecting the information we collect. The
Lancaster Houston has implemented a security program to keep information that is stored in our
systems protected from unauthorized access.
Our Site is hosted in a secure environment. The Site servers/systems are configured with data
encryption, or scrambling, technologies, and industry-standard firewalls. When you enter personal
information during a customer email sign-up, your data is protected by Secure Socket Layer (SSL)
technology to ensure safe transmission.
Withdrawing Consent to Use
If, after permitting use of your personal information, you later decide that you no longer want
The Lancaster Houston to include you on its mailing list or otherwise contact you or use your personal
information in the manner disclosed in this Privacy Policy or at the Site, simply tell us by sending
an e-mail, or by clicking on the "Unsubscribe" button at the bottom of our email communication to
you.
Use of Aggregated Data
The Lancaster Houston is interested in improving the Site and may develop and offer new features
and services. We monitor aggregated data regarding use of the Site for marketing purposes and to study,
improve and promote use of the Site. In connection with such purposes, The Lancaster Houston may share
aggregated data with third parties collectively and in an anonymous way. Disclosure of aggregated data
does not reveal personal information about individual Site users in any way that identifies who they
are or how to contact them.
Exceptions to the Privacy Policy
The Lancaster Houston has two exceptions to these limits on use of personal information:
- The Lancaster Houston may monitor and, when we believe in good faith that disclosure is required,
disclose information to protect the security, property, assets and/or rights of The Lancaster Houston
from unauthorized use, or misuse, of the Site or anything found at the Site.
- The Lancaster Houston may disclose information when required by law; however, only to the extent
necessary and in a manner that seeks to maintain the privacy of the individual.
Use of Cookies
To enable features at the Site, The Lancaster Houston may assign one or more "cookies" to your Internet
browser. Cookies, among other things, speed navigation through our Site, keep track of information so that
you do not have to re-enter it each time you visit our Site, and may provide you with customized content.
A cookie is an Internet mechanism composed of a small text file containing a unique identification number
that permits a web server to send small pieces of information or text by means of your browser and place
them on your computer's hard drive for storage. This text lets the web server know if you have previously
visited the web page. Cookies by themselves cannot be used to find out the identity of any user.
We use cookies to collect and maintain aggregated data (such as the number of visitors) to help us see
which areas are most popular with our users and improve and update the content on our site. While in the
process of browsing our site, you also provide us with information that doesn't reveal your personal identity
-- what type of cuisine you're interested in tasting, for example. We use this aggregated data only as
explained in this Privacy Policy. We do not connect aggregated data to any name, address, or other
identifying information.
You may occasionally receive cookies from unaffiliated companies or organizations, to the extent they
place advertising on our Site or are linked to the Site. These third-party cookies may collect information
about you when you "click" on their advertising or content or link. This practice is standard in the Internet
industry. Because of the way in which the Internet operates, we cannot control collection of this information
by these third parties, and these cookies are not subject to this Privacy Policy.
Children's Privacy & Parental Consent
Please be aware that The Lancaster Houston has not designed this Site for, and does not intend for it to
be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. Our
privacy policy prohibits us from accepting users who are under the age of 18. The Lancaster Houston specifically
requests that persons under the age of 18 not use this Site or submit or post information to the Site.
Should The Lancaster Houston inadvertently acquire personal information or other data from users under the
age of 18, The Lancaster Houston will not knowingly provide this data to any third party for any purpose
whatsoever, and any subsequent disclosure would be due to the fact the user under age 18 used the Site and
submitted personal information without solicitation by or permission from The Lancaster Houston.
Links Provided To Other Sites
The Lancaster Houston may provide links to a number of other web sites that we believe might offer you
useful information and services. However, those sites may not follow the same privacy policies as The
Lancaster Houston. Therefore, we are not responsible for the privacy policies or the actions of any third
parties, including without limitation, any web site owners whose sites may be reached through this Site,
nor can we control the activities of those web sites. We urge you to contact the relevant parties
controlling these sites or accessing their on-line policies for the relevant information about their data
collection practices before submitting any personal information or other sensitive data.
Your Consent To This Privacy Policy
Use of the Site signifies your consent, as well as the consent of the company for whom you use the Site
and whose information you submit (if any), to this on-line Privacy Policy, including the collection and use
of information by The Lancaster Houston, as described in this statement, and also signifies agreement to the
terms of use for the Site. Continued access and use of the Site without acceptance of the terms of this Privacy
Policy relieves The Lancaster Houston from responsibility to the user.
Policy Modifications & Contacting The Lancaster Houston
The Lancaster Houston reserves the right to change this Privacy Policy at any time; notice of changes will
be published on this page. Changes will always be prospective, not retroactive. If you have questions about
our policies, please contact:
The Lancaster Houston Contact Information:
Lancaster Hotel
701 Texas Avenue
Houston, Texas 77002
Tel: 713.228.9500
Fax: 713.223.4528
